Operational Department Solutions

Master Your Business: Build Your Specific Department with SGS DaaS

Welcome to a new era of operational excellence At SGS, we empower businesses like yours to stay in full charge of every facet of your organization while optimizing efficiency and cost. It’s time to elevate your operational game to new heights. Say goodbye to silos and inefficiencies. Say hello to SGS DaaS- the ultimate solution for harmonizing your operations and supercharging your success.

CUSTOMER SERVICES

Build a dedicated customer support team with SGS as your DaaS. We offer multi-language and multi-geographic support for increased efficiency and reduced cost in areas such as customer advocacy, engagement, experience, service and technical support.

R&D

Empower Your R&D: Your Team, Your Way. With SGS DaaS, take the reins of your R&D department. Define job requirements, handpick talent, and orchestrate your team while we ensure security and retention.

• Tailored Precision: Craft your dream team, handpicking the talent that aligns perfectly with your goals.
• Innovation Amplified: Unleash unparalleled innovation and efficiency within your organization.
• Budget-Smart: Achieve cost-effectiveness without sacrificing excellence.

Stay ahead with SGS DaaS – your R&D, your rules, your success.

PROCUREMENT

Take procurement to the next level with our Procurement Department as a Service (DaaS). Elevate your support in key functions:

• Transactional Procurement
• Order Processing
• Invoice Management
• Strategic Procurement
• Supplier Selection
• Contract Negotiatios
• Specification Management

Empower your organization with a centralized, multi-geographic, and multi-lingual procurement team. You’re in control – define, select, train, and operate your teams. DaaS drives substantial cost savings and adds value:

• Build Your Procurement Department as a Solution
• Accelerate Time-to-Value & Spend Visibility
• Reduce Operational Costs by Up to 40%
• Improve Compliance & Transparency
• Optimize User Experience & Company Support

Gather the team you need to make a lasting impact for your organization. Explore the future of procurement with SGS DaaS.

SUPPLY MANAGEMENT

Unlock the Future of Supply Management with DaaS. Today’s supply chains have evolved into complex, global networks encompassing various departments and functions, from product development to customer service. Managing and optimizing this intricate web demands expertise and access to top-tier resources.

Enter DaaS SCM [Supply Chain Management] in Zagreb – the solution to your critical supply chain challenges:

• Accelerated Production Cycles
• Operational Cost Savings
• Enhanced Supply Chain Management
• Expand Your Team Without Added Costs
• Seamless Language and Culture Alignment

According to Deloitte, businesses with highly efficient supply chains experience:

• Above-Average Revenues
• Up to 3x Faster Cash-to-Cash Cycles
• 15% Lower Supply Chain Costs

Join the ranks of industry leaders and discover how DaaS can transform your supply management. Connect with us today for more details.

CHANNEL MANAGEMENT

8 reasons why Daas Channel / Go to Market solutions is relevant:

• Keep expertise in-house
• Build a Zagreb team of experts to be pre-sold to other country positions
• Faster results due to more focus and exchange of know-how
• Multi-language and multi-geographic support from one location
• Quicker and more efficient training
• Accelerate regional growth
• Implement Subject Matter Experts and core competencies
• Average cost reduction of 35% in opex with Daas Channel

PRODUCT & SERVICE DEVELOPMENT

Elevate Your Vision with SGS DaaS for Product & Service Development. SGS stands as your premier DaaS provider for shaping the future of Product and Service Development. We’re here to assemble the dream team that propels you into tomorrow’s world. Our Client-Centric DaaS model not only leverages the cost-saving advantages of Croatia but also ensures unparalleled quality and reliability. Imagine unlocking higher output while simultaneously trimming operational costs. With SGS, maintain unwavering control over your leading solutions, products, and services. Customize your DaaS teams for:

• Product Development
• Digital Platform Engineering
• eCommerce Development
• Mobile Development
• Intranet Development
• Interaction Centre
• Quality Assurance Services

Our DaaS takes away the worries of infrastructure, building, recruitment, and maintenance. Each engagement model we offer is unique, fostering trust and win-win partnerships as we ascend the value chain.

• Highly Flexible & Customized Department
  Models for Cost Reduction
• Tailored Engagement Frameworks to Meet
  Your Needs
• Choose DaaS Engagement Based on Your Cost
  and Time Preferences
• Significant Cost Savings on Resources
  and Infrastructure

Get ready to envision, innovate, and excel with SGS DaaS. Connect with us to explore the limitless possibilities that await.

CUSTOMER SUPPORT

Transform Customer Support with SGS DaaS. Imagine delivering a “wow” support experience to your clients with DaaS. Create a cutting-edge contact center right in Zagreb, where you have the power to define, select, train, and operate your team. Benefit from multi-language and geographic support in the same time zone. With DaaS, you can increase customer interaction by at least 10% while reducing operational expenditure by over 30%. Consider the following departments for your organization:

• Contact Centre
• Customer Helpdesk
• Technical Support Centre
• After Sales Activities
• Order Intake
• Secretarial Services

Effortlessly build a world-class, fully managed contact center that blends a conversational, personal touch with all-human interactions. Our transparent department-as-a-solution pricing ensures a true win-win. Enjoy cost savings, language support, and geographic advantages. DaaS is a win-win-win scenario for your organization in the post-global pandemic era-your ideal solution awaits.

Sales Solutions

Master Your Business: Build Your Specific Department with SGS DaaS

ACCOUNT MANAGEMENT

Elevate your commercial capabilities and grow your business. Whether it’s Inside Sales or Account Management, reaching decision-makers is key. DaaS empowers you to build a dynamic account management team, enhancing outreach, opportunity identification, client engagement, and pipeline reliability – all within your existing budget. Partner with us to maximize sales growth and make a significant impact.

TELEMARKETING & LEAD GENERATION

Harness the power of DaaS to build a high-impact telemarketing team for a multitude of purposes, including general sales, insurance sales, eCommerce product sales, and more. Telemarketing, infused with a human touch, significantly enhances the conversion potential of prospects into customers. Experience unmatched lead generation, multi-country and multi-language client support, and heightened brand awareness-all with SGS Telemarketing DaaS.

SERVICE CONTRACT SALES & RENEWALS

DaaS speeds up service contract sales and renewals, helping to retain customers, reactivate dormant accounts, improve cash flow, and increase sales.

CHANNEL SALES PROGRAM

Let us help you build a team to manage and maintain your channel program, generate interactions between your sales force and reseller network, and increase your ROI with DaaS. Our experts have a deep understanding of channel messaging and can deliver value to your business.

Customer Care Features

Master Your Business: Build Your Specific Department with SGS DaaS

We are Customer Support experts with industry insider experience and a network of skilled managers. We can help you identify your needs and reduce costs while improving quality. Our process and technology expertise deliver measurable ROI. We offer flexible and scalable solutions for your organization’s Customer Support needs.

ECOMMERCE BUSINESS

SGS eCommerce DaaS can help you implement an effective online business strategy. Transition your team to SGS in Zagreb to work with real-time data and optimize your eCommerce approach. Our experts can guide you in selecting the right marketplaces. Utilize our DaaS eCommerce department to reduce costs, increase productivity, and optimize your GTM strategy.

TELEMARKETING

SGS Telemarketing DaaS offers effective lead generation and can be used for various sales purposes, such as insurance, eCommerce, and more. Our solution provides multi-country and language support, bridges to other departments, and increases the chances of converting prospects into customers using a human voice.

MARKET RESEARCH

DaaS helps you focus on market insights, product development, marketing, strategic development, and customer service potential. Our solution offers competitive benchmarking, historical data, forecasts, and geographic analysis. With DaaS, you can build a high-impact customer care and marketing research/analysis team to promote your products and services. Our benefits include customer experience across channels, AI, machine learning, chatbot technologies, and workforce optimization. DaaS also answers questions about market recovery, delivery models for CRM applications, WFH impact on workforce engagement, and market size and forecast for customer service applications.

Finance Features

Master Your Business: Build Your Specific Department with SGS DaaS

SGS is your all-in-one finance department solution. With DaaS, you can build and control your own finance team without outsourcing or involving third parties. Our experienced team guarantees efficiency gains and cost savings while keeping you in control.

FINANCIAL REPORTING & ANALYSIS

DaaS streamlines financial reporting and analysis, saving you time and resources. With a team in Zagreb, you can increase productivity, transparency, optimize reporting, and reduce costs.

LEGAL AND TAX ADVICE SERVICES

DaaS offers a solution for your legal and tax needs. Build or move your team to Zagreb for backup and multilingual support. Get legal services, corporate advice, tax compliance, and more with our innovative solution.

PAYROLL

DaaS Payroll by SGS offers a seamless transition for your in-house payroll team to work in Zagreb with local support, handling all payroll functions and local requirements.

BOOKKEEPING SERVICES

After remote work due to COVID, consider moving your bookkeeping team to Zagreb for cost-saving without losing control.

Marketing Solutions

Master Your Business: Build Your Specific Department with SGS DaaS

DIGITAL MARKETING

Discover our Pay-Per-Click marketing prowess across Facebook, Instagram, LinkedIn, and YouTube. Elevate your online presence with Google display advertising. Our SEO services enhance website content and boost your search engine rankings for vital keywords. Plus, envision building your very own Digital Marketing Team, starting with a fractional person and growing it over time as needed. Experience the elegance of marketing with SGS DaaS.

SMO – SOCIAL MEDIA OPTIMISATION

Cultivate Social Media Success: 6 Optimization Techniques You Can’t Miss

1. Power Up with Influencers
Elevate your social profiles by collaborating with industry influencers.

2. Timing is Key
Tailor your posting schedule to resonate with your audience and maximize impact.

3. Data-Driven Insights
Keep a pulse on engagement levels with social media analytics.

4. Grab Attention
Craft captivating headlines and captions that make your content stand out.

5. #VisibilityMatters
Use relevant hashtags to boost visibility and organize your content effectively.

6. Visual Storytelling
Enhance engagement with eye-catching visuals, user-generated content, and explore the dynamic world of live streams for an immersive experience in audience interaction.

EMAIL MARKETING

Newsletters and email marketing allow direct access to your audience’s inbox for sharing engaging content, promoting sales, and driving website traffic. Create professionally designed newsletter templates and use personalized programs, HubSpot, Mailchimp, or other platforms for sending. Email marketing helps build relationships with leads, customers, and past customers and can become one of the most impactful marketing channels with the right messaging.

MARKETING ANALYTICS

Internet marketing analytics help you monitor and optimize campaigns. Keywords are important performance metrics that reveal customer preferences and behaviors. Utilize keyword data to inform product design, customer surveys, industry trends, and customer support. Tips for online marketing include keyword research, paid search campaigns, analyzing results, implementing natural search, and using negative keywords to prevent unnecessary spend.

SOCIAL MEDIA MARKETING

To optimize social media presence, have a solid strategy and conduct keyword research for SEO. Optimize profiles with a picture, username, and bio. Share high-quality, original, and curated content on multiple platforms to reach the target audience where they spend their time.

CREATIVE SERVICE

Our creative services include:

• Website design: enhancing user experience through usability, accessibility, and pleasure.
• Website redesign: using strategy and new technology to increase conversions and decrease maintenance costs.
• Branding and logo design: bringing color, character, emotion, and uniqueness to your brand.
• Video production: effectively communicating your business messages to your clients, consumers, and visitors.

WEBSITE DEVELOPMENT

We offer website development services for CMS, E-Commerce, LMS, and Community/Membership Websites. Our solutions are robust, scalable, and use the latest technologies.

PRODUCT MANAGEMENT

As a product manager, you set strategy, define releases, evaluate ideas, prioritize features, create roadmaps, and analyze progress towards goals.

PUBLIC RELATIONS

Public relations involves corporate communications, media relations, community relations, crisis management, and events management. Each component plays an important role in creating and maintaining a positive image for your business.

FRACTIONAL CMO

• Your company can’t afford a full-time marketing executive
• Your established company needs modern marketing strategies
• Sales team creates their own marketing materials
• Lack of marketing insights leads to ineffective spending
• Need for interim marketing leadership or advisory services

Human Resources Solutions

Master Your Business: Build Your Specific Department with SGS DaaS

Our seasoned experts are here to amplify your workforce management, serving as your partners in HR innovation. We improve your recruitment process by finding the best candidates for your departments. Unlock peak performance with SGS DaaS

DRS [Dedicated Recruiter Solution]

Change your Talent Aquisition challenge, Discover a proven DaaS solution that transforms your talent acquisition game. Get more output at a lower cost while building a scalable recruitment team, all backed by real-time reporting. With SGS ONE, enjoy 24/7 transparency and eliminate staffing issues. Our proactive search, guided by Subject Matter Experts, ensures swift and efficient placements. Master the talent landscape and secure top-tier talent with ease.

RTS [Research Talent Service]

RTS is a next-gen DaaS solution for recruitment agencies and process outsourcers. It enhances search quality and reduces costs up to 50%. With real-time reporting and coordination, TRS covers the research and identification phase of the placement process. SGS ONE and SGS WORKFORCE provide transparency to clients and reduce sourcing costs. Increase your efficiency with TRS.

HRAS [HR Administration Solution]

HRAS provides a dedicated DaaS team to coordinate your existing team, build a database in SGS ONE, and handle HR administration tasks such as personnel record keeping, policy updating, and report creation. Let us help you streamline your HR processes and improve your team’s efficiency.

CBS [Compensation & Benefits Solution]

Build a Compensation & Benefits DaaS Team to oversee your programs. Use SGS ONE to build a database. Evaluate, modify, and develop programs while ensuring compliance with legislation. The team can also support daily operations.

PDS [People Development Solution]

Build a People Development DaaS Team with experts to create training plans aligned with company objectives, manage employee development, and coordinate with leaders and third-party providers. Use SGS ONE to build a training database and ensure statutory training compliance.

EPS [Executive Placement Solution]

Get the executives you need with EPS – our executive search professionals have the network and expertise. Use SGS ONE to manage the process and have 24/7 reporting. With centralized, multi-geographic coverage, our team can provide excellent candidate reports for your leadership team. Access it all through the SGS Workforce app.

FHRM [Fractional HR Manager Solution]

Get your own Fractional HR Manager with SGS ONE to supervise your HR team, manage employee-related tasks and implement HR strategies. Build a Database in SGS ONE with necessary HR documents. Implement your Fractional HR Manager to conduct administrative duties, performance and wage reviews, develop policies, and create reports. Get decision support through HR metrics and monitor overall HR strategies, systems, tactics and procedures.

Back Office Features

Master Your Business: Build Your Specific Department with SGS DaaS

BOOKKEEPING

Why running your company bookkeeping service in house and in-country?  Instead, run your team in SGS. You specify the requirements of your team and select the right members. You manage the team and the operations like before. You save up to 60% of the operational costs while driving efficiency. Get a quote and find out more.

CONTROLLING

We live in an online world now, why is your control not set up like it? Have your Controlling as a department with us.  You have everything under control and manage it – but you save huge operational costs while increasing productivity.

PERSONAL ASSISTANT

How often do you see your PA in Person?  Have a top PA team with multi-language and geographic support with us. More PA support, higher quality, more coverage and less cost.

VIRTUAL PHONE DESK

We have learned that people can work perfectly even from home in 2019 and 2020. Working as your virtual phone desk from Zagreb increases performance, language coverage and saves cost. Increase your customer support and presence with DaaS.

PROJECT MANAGEMENT

Do project management and coordination require in-house presence? Build your PM team with SGS as a DaaS. High performance, increased productivity with the reduced overall cost is a win-win-win scenario.

DATA ADMINISTRATION

Data Administration as a DaaS. Allowing you to give global support, top quality in various languages. Your team, defined, selected, trained and operated by you.

Get more info and contact us:

• Software installation and management
• Data Extraction, Transformation and loading
• Specialized data handling
• Data Analysis
• Database backup and recovery
• Security, Authentication, Capacity planning
• Performance monitoring
• Database tuning
• Your team, your selection run and operated and controlled by you the client.

PROCESS MANAGEMENT

Building your Process Management team as a department with SGS you gain. More efficiency, reducing the cost and running a more responsive Process Management. Ability to implement multi-language and geographic support for your organization.

IT Solutions

Master Your Business: Build Your Specific Department with SGS DaaS

SW & APP DEVELOPMENT

Build your own team of expert developers, managed and operated by you, for cost savings and project control. Access our experts for IT consulting, data processing, back office automation, programming, development, and architecture.

PROJECT MANAGEMENT

Build your PM team with SGS as a DaaS for high performance, productivity, and reduced costs.

DATA ADMINISTRATION

Build your Customer Support team with us in Zagreb with DaaS. Define the job profile, select, train, and operate your team. DaaS is not outsourcing.

CUSTOMER SERVICE

Customer service involves providing support and assistance to customers before, during, and after their interaction with a product or service. It’s about addressing inquiries, solving problems, and ensuring a positive customer experience through active listening and problem-solving, across various communication channels like in-person interactions, phone calls, emails, live chat, or social media.

SOFTWARE DEVELOPMENT

We provide software development services for both application and system software, including enterprise applications, technical software, and database management software/systems.