Role Description

We are looking for two Account Managers on behalf of an international technology company expanding its commercial organisation across Germany, Austria and Switzerland.

The Account Manager will take ownership of a portfolio of existing B2B customers following the initial contract signature and commercial handover from the Account Executive team.

The role will focus on developing long-term customer relationships, managing contract renewals, identifying retention risks and generating account growth through relevant upselling and cross-selling opportunities.

Acting as the customer’s main commercial contact, the Account Manager will understand each customer’s business objectives, coordinate with internal teams and ensure that the company’s solutions continue to deliver measurable value throughout the customer relationship

Key Responsibilities

- Manage and develop a portfolio of existing customers across the DACH region.

- Act as the primary commercial contact for assigned customer accounts.

- Build long-term relationships with customer stakeholders and decision-makers.

- Understand each customer’s business objectives, priorities and changing requirements.

- Conduct regular account reviews and commercial meetings.

- Develop and maintain structured account-development plans.

- Manage contract renewals and ensure timely commercial follow-up.

- Identify and develop relevant upselling and cross-selling opportunities.

- Prepare proposals and negotiate renewal, expansion and commercial terms.

- Monitor customer satisfaction and identify potential churn or retention risks.

- Coordinate corrective actions with Customer Success, Support, Product and other internal teams when customer issues arise.

- Maintain accurate customer, contract, renewal and opportunity information in the CRM.

- Prepare reliable renewal, portfolio-growth and revenue forecasts.

- Contribute to customer-retention, renewal and expansion-revenue targets.

- Share customer feedback and market insights with relevant internal stakeholders

Ideal Candidate Profile

- Relevant experience in B2B Account Management, Customer Success or commercial relationship management.

- Proven ability to manage and develop a portfolio of existing customers.

- Experience managing contract renewals, customer retention and account growth.

- Demonstrated success identifying upselling and cross-selling opportunities.

- Strong commercial awareness and negotiation skills.

- Ability to manage several customer relationships and priorities simultaneously.

- Structured approach to account planning, follow-up and CRM management.

- Strong relationship-building and communication skills.

- Fluent German and professional working proficiency in English.

- Customer-focused and commercially minded approach.

Preferred Skills

- Experience within SaaS, MarTech, CRM or digital marketing solutions.

- Experience managing SMB or Mid-Market customers.

- Knowledge of subscription-based or recurring-revenue business models.

- Experience managing annual or multi-year contract renewals.

- Familiarity with CRM and customer-success platforms.

- Understanding of digital marketing and customer-engagement processes.

- Experience working in an international organisation.