Operations & IT Support Specialist – Student
Company overview
Scalable Global Solutions d.d. (SGS) is a Croatian-based company, we blend EMEA and NEARSHORE resources to provide comprehensive business solutions, shaping the Future of Work for employees while simultaneously providing comprehensive business solutions that are highly cost-efficient for our clients.
SGS is a Hight-Tech Software and the first DaaS ‘Department as a Solution’ provider. DaaS enables clients to build high-quality and tailor-made teams in Sales, HR, Operations, Back Office, IT, Finance, Marketing, and Customer Care. The department is under the direct lead and management of the client while reducing administrative procedures and costs.
At the core of our DNA, SGS has earned a reputation for creating high-impact solutions, helping our clients increase significance, efficiency & profitability. DaaS will bring a global paradigm shift by serving as a progressive advisor & facilitator to our client's professional endeavours.
MISSION: "We WORK & YOU GROW" - SGS optimizes the efficiency & effectiveness of our client's value chain and business success. We enable our client's business success and growth with our DaaS "Department as a Solution". We help them to move into the 21st century. Our focus is to drive, create and optimize our client's impact in their market by making them more successful.
VISION: To become the global DaaS provider. To change how future generations will work, live & play—introducing a new concept to clients that enable them to become more successful and competitive.
Conceptualize, create, and execute
Rise to any challenge and offer solutions
Have a passion for in-depth research and project work that is systematic and detailed
Have strong attention to detail, organizational skills, and time management
Able to flex and problem-solve to manage competing demands in a driven environment
Results-oriented self-starter with a track record of personal accountability, strong work ethic, and integrity
You are a student, have 30-35 hours per week to spare, and willing to work in a fast-growing company. Enough for us 🙂
As our Operations Support Specialist, you will be challenged to be creative in supporting our Project Manager for various administrative duties surrounding a project, as well as support the daily operations of our company.
Role description
Assisting the Project Manager
Reporting possible errors
Supporting software clients
Researching and creating manuals, tutorials, and similar
Maintaining the software data
To hold training for different modules of the software to clients
Providing IT support by creating a user set up of workplace
CRM administration
Support to other company's departments
Competencies
Have excellent communication skills both written and verbal and able to communicate with the team
Advanced MS Office user
Proficient in documentation processes and keeping up with industry trends
Experience in CRM Systems
Interest in the IT industry and software development
Proactive, creative, and initiatives to propose new ideas and solutions to daily challenges
Personal characteristics
If you are driven, curious, analytical, and proactive we would love to hear from you!
