ORBIS

ORBIS IS HELPING COMPANIES DIGITALISE THEIR BUSINESS PROCESSES

1. COMPANY DESCRIPTION

ORBIS helps SMEs and international corporations to digitalise their business processes – from jointly developing the customer-specific big picture to practical implementation in the project. The digitalisation and automation of business processes across the entire value chain ensure our customers’ competitiveness.

Expertise for over 35 years The process-related know-how and innovative flair of our 750 employees, combined with the expertise gained from 35-plus years of successfully undertaking international projects in various sectors, make us a competent partner. We rely on SAP and Microsoft’s solutions and technologies, our partners whose portfolios are complemented by ORBIS solutions. Our focus is on SAP S/4HANA, Microsoft Power Platform, customer engagement (sales, customer service, field service and marketing processes) and the realisation of the smart factory. Using smart cloud technologies such as machine learning, cognitive services or the IoT as a basis, we promote our customers’ innovative power in developing innovative products, services and business models.

Our expertise results from over 2,000 customer projects with over 500 customers operating in the automotive supply industry, construction supply industry, electrical and electronics industry, mechanical and plant engineering, logistics, metal industry, consumer goods industry and trade. Long-standing customers include, among others, ZF-Konzern, Hörmann, Hager Group, Rittal, Andreas Stihl, BEUMER Group, ÖBB, Plasser & Theurer, Paul Hartmann and Sick, Bystronic, Ferrum, Halter, Yanmar Marine International, PALFINGER, Ottakringer and LiSEC.

2. CHALLENGE

The international success of ORBIS and the constantly growing customer base led to the continuous growth of our consulting and implementation teams, demanding more and more well-trained and experienced experts in their respective fields. One of our core convictions always has been to be close to our customers, which resulted in a very strong local team within Europe, especially in the DACH region.

As we continued to grow our ORBIS workforce within Europe, one strategic decision was to establish an office in the Balkan region with the benefits of a close distance to our core markets, a well-educated workforce, and many people with some German skills.

While we were convinced that the path of opening an office in the SEE region would be a valuable addition to the group, there were some risks involved with that. With no pre-existing business in the region except for some international rollouts of existing customers, we had little to no insights into the market and the governing laws around setting up companies for hiring employees. One advantage would be common EU laws, which made a strong case for Croatia as our preferred country to open an office.

As an IT company, one of our most important tools is proofs of concept – the first versions of a project demonstrating the planned architecture’s viability.
We quickly realised that this was what we needed: A proof of concept of our strategy – a low-risk approach with quick wins!

3. SOLUTION COMPANY DESCRIPTION

That’s where SGS came into the picture – the first conversations sounded exactly like what we needed: A low-risk approach to enter the market with local support ensuring compliance with local laws and a lot of know-how about the market. SGS was able to offer us the full package: An all-inclusive offering providing office space, payroll management, recruiting services, HR consulting, office management and IT support. This allowed us to quickly set up a team consisting of different roles from junior developers to senior consultants and solution architects with the skill-set and mindset we needed and looked for without taking the risk of founding a company and managing all the non-operative issues of running a business. SGS handles the daily business of all that, while we can focus on onboarding and integrating our new team members as soon as possible. That has allowed us to add new members to the team with minimal ramp-up time.

4. PLANS FOR THE FUTURE

Starting ORBIS business activities in Zagreb with SGS was just the beginning – after growing our team to seven people in the first six months, we look forward to adding additional roles and new members to the team. SGS even provides the services to found our own company and transition our team into that organisation if we want to do that later. While this is a fantastic service, we don’t see any reasons for that at the current time and look forward to continuing our business relationship in the current, very successful way!

5. GENERAL ORBIS COMPANY FEEDBACK

Overall, the cooperation with SGS has been a very positive one – but one of the most impressive things about SGS is how they handle things if things go wrong, as they always do. From the beginning, SGS was open, transparent, and incredibly engaged in getting its services and performance right and quickly correcting any mistakes. They demonstrate an open and transparent communication style and a friendly and positive company climate, which is a major part of our team’s happiness at their job. It’s easy to see that SGS considers our success to be their success and wants to do everything that guarantees their clients’ success.

For us as an ORBIS, the last year was a very successful proof of concept and looking forward to the future growth of our very own department at SGS!

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