SGS Sales Training Guide - SGS JSC



We are glad to have you onboard our Channel Program!

Partners are vital part of our business strategy and the way our solutions impact customers’ success.

SGS Group is built to offer great potential and value for our customers. Our solutions are transparent, tailor-made, and cost-effective and we hope, together with our sales team to introduce this concept to businesses and companies worldwide.

We are unique in the way we operate & communicate, so this training is of great importance to both SGS and yourself.

This training guide has been designed to help you understand not only our unique value proposition, our goals & expectation but also help you develop your own unique approach, your business acumen and selling strategies.

Let’s start!

  • SGS is a High-Tech Software and Digital Workforce Solution provider
  • We have a competent team of more than 20 specialists
  • We have developed Business Process Management, cloud-based systems, in the following corporate segments:SALES, RECRUITMENT, OPERATIONS, BACK OFFICE, IT, FINANCE MARKETING & CUSTOMER CARE.
  • Business drivers: trainers and solutions, are at the core of our DNA.

„We WORK You GROW” – SGS optimizes the efficiency & effectiveness of our client’s value chain and business success. We enable our client’s business success and growth with our DaaS {Department as a Solution}. Our focus is to drive, create and optimize our client’s impact on their market by making them more successful. We do that by

  • reducing the cost of operations for clients while delivering next generation premium professional or managed services to the customer.
  • driving the financial performance and operational efficiency of an organization by leveraging highly engaged talents.
  • serving as catalysator of change in the DaaS world, as well as continuously offering progressive resources and scalable solutions.
  • Implementing professional service and digitalization of the value chain for the company by implanting SGS ONE Software. The front end enables client to manage, control, operate with the workforce in a much more efficient way.

We provide customized advice and premium professional service for the core departments of a company that represent up to 80% of the corporate expenditure. The fusion between SGS ONE [ERP / CRM / Enterprise SW] in combination with the Workforce makes the key market differentiation of SGS to any competitor.


Our vision is to become global DaaS provider and change the way future generations will work, live & play. We are introducing a new concept to clients, enabling them to become more successful and competitive.

SGS changes & reshapes the BPO industry by developing state-of-the-art cloud solutions for their clients. We want to help our clients to become more successful and efficient so they can sustain the ever-growing competition they face.

  • We believe that we have the power to drive the financial performance and operational efficiency of every organization, by fusing BPO & RPO & SaaS & Managed Office services into one client solution with the frontend to manage it.
  • Due to the high performance of SGS very own solutions & services, we can ensure that the requirements of our clients are not only met, but proactively pushed beyond expectations.
  • We strive for optimized consulting services being enhanced in a steady process. Quality and efficiency are standards you can rely on at SGS. Our advisors & colleagues come from different industries, in which they have held executive management positions.






The Conscious Competence Learning Model or Matrix explains the stages by which we learn and ultimately acquire new skills. In this model the person always begins at Unconscious Incompetence phase and passes through Conscious Incompetence and Conscious Competence before arriving at Unconscious Competence stage.

The purpose of this training is to help you understand all 4 stages. The initial training will cover Stages 1 & 2 in details. The reason for focusing only on the first two stages is that only after you review all relevant documentation, have several interactions with customers and master the “Elevator Pitches”, “Intro Calls” and “Meetings”, you will be able to move to Stages 3 and 4.