DaaS - Department as a Solution

DaaS
SOLUTIONS

SGS MAKES IT POSSIBLE

SGS Service offers an innovative approach to advance your business optimisation and deliver an intelligent strategy in today’s complex and demanding business world.

SCALABLE GLOBAL SOLUTIONS

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SGS is the first in the world DaaS {Department as a Solution} provider that enables the client to build his departments/vital corporate functions using WaaS {Workforce as a Solution} and SaaS {Software as a Service} as the complete solution.

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With our global presence and expertise, we influence how people and companies work now and how they will work in the future. We partner with our clients to drive real innovation – the kind that turns an idea into an industry – helping transform and grow their organization.

 

We Work You Grow

SCOPE OF SERVICES & SOLUTIONS
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SOLUTIONS

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SOLUTIONS

SOLUTIONS

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SOLUTIONS

SOLUTIONS

SOLUTIONS

SGS reduces the cost of operations for clients while optimizing the business process towards efficiency and effectiveness. We have defined and set new standards in the world of BPO.

We are the only DaaS provider in the world!

WHAT IS DaaS AND HOW IT WORKS?
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DaaS [Department as a Solution] is a fusion between WaaS [Workforce as a Solution] and our SaaS platform.

 

We Work You Grow

SGS fuses WaaS & SaaS into one tailor-made client solution – DaaS. SGS changes & reshapes the BPO industry while delivering a next-generation premium service to the market.

End-to-End department solutions

WHAT IS WaaS?

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WaaS

Workforce as a Solution

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We deliver you a tailor-made team

We do the recruitment and manage the process to implement your team.

We facilitate the office space & hardware.

The candidates are fully integrated as Employees in the client’s organization, like a WaaS {Workforce as a Solution}.

WaaS steps
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Step by Step plan for your custom-made SGS WaaS {Workforce as a Solution} team in Zagreb.

1.

Client Requirement Plan

Specify the type of team you need (Sales, Marketing, Operations)
How many people, what expertise they must-have, which languages they should speak

2.

SGS Recruitment Process

We search & identify the perfect candidates

3.

Client selection

Client interviews, qualifies and selects his team members

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4.

SGS Integration

We hire the chosen candidates & manages payroll
We integrate the new team members
We provide secure access to work location
We provide office infrastructure, office management

5.

Client Integration

Client integrates new team members in his organization
Client provides secure access to software & systems
Client provides communication systems (telephone, video conferencing & email accounts)
Optionally, the client can choose our SGS ONE Software (ERP & CRM solution – to manage the team)
Client provides training

We are the only “WaaS provider that allows the client to build his customized & dedicated team for the specified departments.

WHAT IS THE SGS ONE?

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SGS ONE

ERP & CRM Solution – Cloud Based

SGS fuses SaaS & WaaS in one solution for the client, with SGS ONE as the frontend to manage its End-to-End department solutions.

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Action is the foundational key to all success.

Pablo Picasso

SGS ONE – the new cloud solution to optimise your business.

DIFFERENCE: DaaS VS OUTSOURCING
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Functions & Features

DaaS

Outsourcing

Ability to build your own department filled with selected team members

Ability to change and replace team members

Ability to define the Work and Job profiles

Ability to interview the team members

Ability to select the staff

Business communication conflict

Low

High

Command over Intellectual property

Complete Control

Completely Independent

Confidentiality and Security Risk

Cost Reduction

Cultural Focus

Dedicated Office

Full Control about the Procedures

Full control about the process

Full control of the department

Full control of the people

Hidden Costs

Innovation Influence and adaptability

Loss of Control

Benefit & Quality comparison chart – DaaS vs Outsourcing

  • 6.5% - Outsourcing
  • 93.5% - DaaS
Managed Office Service

New Hire Potential Incubator

Personalizable facility

Poor Quality of Service

Potential for conflict

Quality Control

Quality of work

High

Low

Tailor-made Solution

Things Get Lost in Translation

Time Zone

Transparency

BENEFITS FROM SGS

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Saas & WaaS

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WaaS

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ERP & CRM {SaaS}

MOBILE DATA APP
SGS WORKFORCE

UNIQUE FEATURES

ADAPTATION RATE

UNIQUE PRICING MODEL

FIRST TO MARKET

WHY CROATIA?
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Knowledgeable, well educated, affordable workforce (qualified and professional candidates and employees) 49% of the population speak English, 34% speak German, and 14% Italian. Language skills are a strong point for Croatians.

Croatians present a smart WaaS {Workforce as a Solution} – Croatians are innovative and inventive (Nikola Tesla, Penkala, Rimac, etc.).

Since labour force costs are substantially low, SGS uses the opportunity and decreases the cost of operations for clients up to 60% while delivering next-generation managed services to the industry.

ATTRACTIVE PLACE

TO WORK:

Croatia is financially attractive (low taxation system)
Close to the Mediterranean sea
 Excellent logistic connections to all European cities
Very attractive for clients & employees
Excellent access to CEE resources

 

 

CEST TIME ZONE

STRATEGIC GEOGRAPHICAL LOCATION:

In the heart of Continental Europe & Middle East
Boat harbours, marinas and airports serve as a gateway to the rest of Europe, GCC and CEE major cities

heart

EUROPEAN UNION

MEMBER BUT NOT EUROZONE MEMBER:

Legally fully integrated in European Union
The additional benefit: it is not part of the Eurozone (€) which allows us to deliver significant cost saving & benefits for our clients & employees

 

 

HOTSPOT – CROATIA

NEW STARTUP:

Croatia is affordable, has pro-business legislation
Favourable corporate tax rates (12-18%)
Populated by talented European citizens
The new place to be for investors

 

In this economic environment:

SGS is driving efficiency
Effectiveness
Added value by delivering true end-to-end premium professional services
WaaS & SaaS

 

CONTACT US FOR ANY INFORMATION,

LET'S WORK TOGETHER!



 


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    SCALABLE GLOBAL SOLUTIONS


    Ulica grada Vukovara 284
    Zagreb, HR-10000, Croatia
    +385 1 353 5930
    +49 151 7262 4766
    business@s-gsg.com

    OPEN: Monday – Friday: 8am – 5pm